Conversational AI is Shifting Consumer Behaviour in Dubai
Discover how Dubai’s high digital adoption rates and ‘Smart Dubai’ initiatives are transforming consumer-brand interactions through Conversational AI, and dive into the UAE’s AI Strategy 2031 of becoming a global leader in AI adoption.


Conversational AI is Bringing Digital Personalization to Dubai Consumers
- Tech-Savvy Population:
With a rising digital native and expat population, Dubai exhibits a wide range of consumer needs and preferences, making it perfect for personalized AI-driven solutions. - Smart Dubai Initiative:
Government initiatives like «Smart Dubai» aim to make the city tech-first across sectors, through comprehensive AI and digital innovations. - High-Quality Demands:
Consumers in Dubai crave high-quality, customized services. Emirati women, for example, allocate a significant portion of their income to fashion and luxury goods, highlighting the demand for personalized experiences.
Dubai Industries are Recognising the Potential Benefits Of Conversational AI to Build A Strong Customer Base
- Retail:
Retailers are leveraging Conversational AI to analyze consumer data, predict trends, and tailor marketing strategies. This has resulted in enhanced customer satisfaction and increased loyalty.65% of IT professionals in the UAE have accelerated Conversational AI rollout, reshaping retail operations to be more efficient and competitive. - E-commerce:
AI-driven personalization helps e-commerce platforms provide tailored recommendations and superior customer service.73% of UAE customers prefer to shop at stores that use their personal information to personalize the shopping experience. - Real Estate:
Conversational AI is transforming the real estate market in Dubai by making property searches more efficient and enhancing buyer-seller interactionsAbout 40% of additional profits can be achieved by UAE-based property developers through AI integration.

Explore our range of Conversational AI-driven services to elevate your business and meet the evolving needs of Dubai’s diverse and demanding market.



