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One Voice AI Platform Every Customer Call, Handled.
Build and deploy Voice AI agents that qualify leads, chase payments, recover carts, and answer every support call on phone and WhatsApp, at enterprise scale.
The platform of choice for leading brands across the globe
What teams use voice agents for
Improve customer experience
Resolve inbound support end to end at a lower cost per resolution. Customers get an answer instead of a hold queue.
Drive growth across the funnel
Qualify leads, recover abandoned carts, run outbound at scale. A conversation converts where a form does not.
Increase efficiency
Automate scheduling, reminders and internal operations. Reach thousands of people in hours, not weeks.
Every Call Your Team Handles Today,
Automated With Voice AI Agents
Built To Handle Real Conversations,
Not Just Answer Scripts.
Deploy on Any Channel
Phone PSTN, SIP trunks, WhatsApp or web calling -- one platform, every inbound and outbound channel.
Model Flexibility
Choose your STT, TTS, and LLM or bring your own. Swap models anytime without rebuilding a thing.
Ultra-Low Latency
Industry-leading response latency. Conversations that feel natural from the first word.
Advanced Interruption Handling
Designed to understand and smoothly manage interruptions, ensuring conversations flow naturally.
Train on Your Data
Connect your knowledge base, catalog, or policy docs. Your agent answers from your source of truth.
Post-Call Intelligence
Full transcripts, sentiment, intent, and outcomes for every call. Dashboards to keep improving over time.
How it works
Design, deploy, measure
Design your ideal agent experience
Configure the voice, the language, the knowledge base, the system prompt and the workflows. Connect the agent to the tools your team already uses. All from one place.
Deploy with confidence
Define guardrails. Run scenario-based simulations. Validate behaviour with automated tests and compare models against each other — before anything reaches a customer.
Measure performance and improve outcomes
Track success rates, customer satisfaction and language usage. Dig into full transcripts, conversation history and debug logs when you need to know exactly what happened on a call.
Built for calls you have to be able to defend
Capability is the easy part. Assurance is what gets a deployment through review.
Guardrails you define
Set what an agent can and cannot say, per agent.
Tested before deployment
Scenario simulation and automated test runs validate behaviour before a live call. Compare models before you commit.
No behaviour drift
Schedule recurring test runs so agents stay within spec as prompts and knowledge bases change.
Full observability
Every call produces a transcript, conversation history and debug log.
Your infrastructure, your choice
PSTN and WhatsApp voice. On-premise or cloud telephony. Bring your own PSTN infrastructure or use ours.
Your models, your trade-offs
Choose your own speech-to-text, text-to-speech and language model providers. Latency, accuracy and cost are a three-way trade — keep the ability to make it.
Ready to See Voice AI in Action?
See how fast you can go from prompt to live Voice AI agent.
Frequently Asked Questions
Gupshup is a leading conversational AI platform for marketing, commerce, and support automation. Trusted by 50,000+ customers in 130+ countries across industries, Gupshup handles 120 Billion+ messages annually.
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