Gupshup Voice AI: Next- Gen Contact
Center Experiences

Voice AI handles routine tasks, agents focus on high-value interactions. Our
no-code platform makes building advanced Voice AI fast and easy.

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The platform of choice for leading brands across the globe

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Speaking Your Business Language: Gupshup Voice AI

80% of calls

automated by Voice AI

Unmatched Natural Conversations & Cloning

Unmatched Natural Conversations & Cloning

Natural, intelligent voice interactions that build customer trust and satisfaction. Clone custom voices for your unique needs and deliver truly personalized experiences.

Contextual Intelligence

Contextual Intelligence

Applying full conversational context and past interactions for truly personalized responses.

Multilingual Adaptive Communication

Multilingual Adaptive Communication

Adapting seamlessly to conversation flow and customer needs like a human, in over 100+ languages.

Applications

Real-World Voice AI Solutions
For Your Business Vertical

Transaction Queries
Returns & Refunds
Appointment Scheduling
Resolve queries
Collections
Fraud Alert Notifier
Transaction Queries
Returns & Refunds
Appointment Scheduling
Resolve queries
Collections
Fraud Alert Notifier
Transaction Queries
Returns & Refunds
Appointment Scheduling
Resolve queries
Collections
Fraud Alert Notifier
Transaction Queries
Returns & Refunds
Appointment Scheduling
Resolve queries
Collections
Fraud Alert Notifier
Customer support
Feedback collection
Order rescheduling
Proactive Marketing Alerts
Track orders
Lead qualification
Customer support
Feedback collection
Order rescheduling
Proactive Marketing Alerts
Track orders
Lead qualification
Customer support
Feedback collection
Order rescheduling
Proactive Marketing Alerts
Track orders
Lead qualification
Customer support
Feedback collection
Order rescheduling
Proactive Marketing Alerts
Track orders
Lead qualification

Capabilities

Supercharge Your Contact Center
 with Gupshup Voice AI

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Augment Your Contact Center Staff

Empower your human agents by offloading routine inquiries and repetitive tasks to our Voice AI, allowing them to focus on complex, high-value interactions and strategic initiatives.

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Accelerated Resolution Times

Drastically lower your First Response Time (FRT) and significantly reduce overall resolution time. Get your customers the answers and solutions they need, faster.

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Powering Enterprise Communication: Diverse Voice AI Use Cases

Lead Qualification & Nurture
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Delivering unparalleled efficiency, customer experiences, and actionable insights

PSTN Compatibility &
Click-to-Call Support

PSTN Compatibility &
Click-to-Call Support

Seamlessly connect with customers via traditional phone systems, WhatsApp Voice AI, or direct click-to-call from your website/app, simplifying access to support or sales.

Talk to Sales for PSTN Requirements:
1800-1020-340

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Advanced Interruption Handling

Advanced Interruption Handling

Our AI is designed to understand and smoothly manage interruptions, ensuring conversations flow naturally and effectively.

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Ultra-Low Latency

Ultra-Low Latency

Critical for natural conversations, our platform boasts minimal latency, ensuring real-time, fluid interactions that mimic human speech.

Multi-Modal Orchestration and
System Integrations

Our Voice AI isn't a standalone solution, it's a central hub designed to seamlessly integrate with your existing systems (major STT, TTS & AI providers) and orchestrate customer interactions across all channels, creating a unified and powerful engagement strategy.

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Customer Stories

Customer Success Stories: The Voice AI Advantage

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Why global businesses choose to partner with Gupshup

5X

Return on Ad Spends

3X

Better Engagement

75-80%

Self-serve queries

60%

Reduction in Support Calls

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We strive to give our customers a cool and fun banking experience, and that begins by making it easy for them to bank. By leveraging Gupshup’s Gen AI solution for customer conversations, we have significantly improved our customer service efficiency and expect to reduce operational costs by USD 20 million over the next 3 years.

Read the full story
Mila Bedrenets

Mila Bedrenets

Chief Growth Hacker, Tonik Bank

Frequently Asked Questionstickanimated tick

What is Voice AI and how does it differ from traditional IVR systems?
Which communication channels does your Voice AI support?
How does your Voice AI handle different languages and accents?
What makes your Voice AI interactions 'natural' and 'intelligent'?
What impact does Voice AI have on key contact center metrics?
Can your Voice AI handle a high volume of customer interactions?
How does Voice AI improve customer support beyond just answering questions?
How does your Voice AI handle interruptions during a conversation?