Bring ideas to life with easy drag and drop conversation builder
Create chat journeys and chatbots to achieve marketing, commerce and support objectives on your website and app, with an easy no-code bot builder
AI Chatbots for Websites & Apps
Turn visitors into customers by engaging them in conversations
Encourage website and app visitors to start a conversation; address queries, recommend products and offer quick support with AI powered chat experiences
Driving meaningful customer conversations for leading global brands
Create experiences that converts traffic into business results
53%
consumers are more likely to shop from brands they can message
Convert web and app traffic into hot leads
Turn traffic into hot leads with conversations that engage and qualify visitors on your website and app
Boost conversion by aiding purchase decisions
Prevent drop‑offs with instant assistance; answer per-purchase queries and recommend products to boost conversions
Influence retention and customer satisfaction
Give visitors a reason to revisit by offering prompt, personalized support across purchase and post purchase journeys
Applications
Give customers everything they need-
on your website and mobile app
Book appointment
Purchase tickets
Check order status
Delivery Concerns
Make dining reservation
Price and Discounts
Book appointment
Purchase tickets
Check order status
Delivery Concerns
Make dining reservation
Price and Discounts
Book appointment
Purchase tickets
Check order status
Delivery Concerns
Make dining reservation
Price and Discounts
Book appointment
Purchase tickets
Check order status
Delivery Concerns
Make dining reservation
Price and Discounts
Renew Subscription
Refunds & Returns
Issues & Complaints
Product Queries
Track orders
Redeem rewards
Renew Subscription
Refunds & Returns
Issues & Complaints
Product Queries
Track orders
Redeem rewards
Renew Subscription
Refunds & Returns
Issues & Complaints
Product Queries
Track orders
Redeem rewards
Renew Subscription
Refunds & Returns
Issues & Complaints
Product Queries
Track orders
Redeem rewards
Capabilities
Orchestrate chat journeys & AI agents
that work for your business 
Infuse intelligence with AI Agents trained to handle business nuances
Deliver more than standard conversational experiences by launching AI Agents trained to your enterprise knowledge base to handle complex customer requirements
Converse to add value across customer life cycle
Why Gupshup?Drive seamless multi-channel engagement
with Comprehensive Conversation Cloud Platform
As the only company awarded Meta's Partner of the Year in both 2023 and 2024, we offer exclusive Beta access to WhatsApp's newest features and innovations for more impactful communications.
Partner of the year
2023 and 2024
Implement an omnichannel conversational strategy
Go beyond website and app chatbots; re-engage visitors on popular messaging channels like WhatsApp, RCS and Voice
Fast track your engagement journey
Leverage pre-built journey templates to go live with conversational experiences and campaigns for your business instantly
Converse in the language your customers speak
Deliver truly personalized experience by enabling customers to converse in the language they speak
Seamlessly handover conversations to human agents
Handover conversations to live human agents when situations need a human touch; empower support agents to connect with customers across multiple channels, including voice, from a single dashboard
Customer Stories
Discover how our customers drive growth with conversational engagements
Scales customer engagement across 80 Countries with Conversational AI
Global hospitality platform launches integrated omnichannel messaging strategy that unified customer communications across global markets.
Improves customer satisfaction score and converts conversation into orders every week.
“Buying a car is a big decision for most families. Partnering with Gupshup has helped us create a 24*7 channel to serve customers. Thanks to the Gen AI bot and Gupshup Conversation Cloud, we have reduced inquiries by 60% compared to our previous chatbot.”
Find out more
Drives AI-powered Conversational Banking through Axis Aha! Chatbot
Axis Bank’s Conversational AI chabot Aha! delivers exceptional results, processing over 20 million customer queries with 97% accuracy while achieving 40X user growth since launch. Transaction volumes surged 50X, demonstrating strong customer adoption and confidence in the AI-powered solution.
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Ready to transform your customer communications?
Get connected to see how you can transform your customer communications on our Website and App
Frequently Asked Questions
Will I be able to create chat journeys myself?
Will I be able to capture conversations from the chatbot?
Does Gupshup support CRM integrations?
Does Gupshup offer live agent chat support along with Conversation AI?
Gupshup is a leading conversational AI platform for marketing, commerce, and support automation. Trusted by 50,000+ customers in 130+ countries across industries, Gupshup handles 120 Billion+ messages annually.
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