For Retailers

Shopping and Delivery Experiences Personalized with Agentic Interactions

Grow sales with spot-on recommendations, tailored offers and seamless order management on chat and voice with AI Agents

Explore Conversation Cloud
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The conversation enabler for Top Retailers and e-commerce companies

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Building seamless retail
experiences end-to-end

Overcome the constraints of traditional digital ads

Overcome the constraints of traditional digital ads

  • Turn ad clicks into conversations. Let AI Agents probe the customer, gauge requirements, and validate their choices.

Digitize customer touchpoints with tailored solutions built for retail operations

Review collection
Product catalogue showcase
Real-time inventory updates
Store hours updates
Order tracking
Price enquiries
Review collection
Product catalogue showcase
Real-time inventory updates
Store hours updates
Order tracking
Price enquiries
Review collection
Product catalogue showcase
Real-time inventory updates
Store hours updates
Order tracking
Price enquiries
Review collection
Product catalogue showcase
Real-time inventory updates
Store hours updates
Order tracking
Price enquiries
Review collection
Product catalogue showcase
Real-time inventory updates
Store hours updates
Order tracking
Price enquiries
Review collection
Product catalogue showcase
Order tracking
Post-sales enquries
Price enquiries
Integrated payment gateways
Account updates
Review collection
Order tracking
Post-sales enquries
Price enquiries
Integrated payment gateways
Account updates
Review collection
Order tracking
Post-sales enquries
Price enquiries
Integrated payment gateways
Account updates
Review collection
Order tracking
Post-sales enquries
Price enquiries
Integrated payment gateways
Account updates
Review collection
Order tracking
Post-sales enquries
Price enquiries
Integrated payment gateways
Account updates
Review collection
Order tracking
Post-sales enquries

Explore more use cases and applications for your business over a bespoke consultation with our in-house retail experts.

Explore AI Agents
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The conversational platform built to make shopping journeys frictionless

Automate shopping from discovery to checkout

With journeys designed for retail shopping experiences

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Pre-empt customer needs with AI Agents

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Auto-pilot campaigns and remarketing

based on shopper-triggered events and history

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Create shopper segments

built on enriched shopper profiles generated from 3rd party events and behavioral history

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Transition seamlessly

between AI and human agents to optimise product discovery and customer support processes

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Why retail and ecommerce leaders choose Gupshup

10K

increase in ROI over email, in-app push notifications, and SMS

$500K

in sales in one month attributed to WhatsApp

57%

clickthrough rate with WhatsApp

1.7 times

more likely to make a purchase

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Customers who visited our website from a WhatsApp notification were 1.7 times more likely to make a purchase. We’ve seen $500,000 USD in sales attributable to WhatsApp during our Diwali and Black Friday campaigns, with an ROI 10 times higher than our conventional channels.

Read the full story
Amit Kumar

Amit Kumar

Customer Retention Manager - Tata Cliq

We connect with
your customers,
and your favourite
tools.

Our no-code/low-code integration builder offers connectors to a range of industry applications

See All Integrations
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We’ve optimized customer engagement and
commerce for the world’s leading retailers and online businesses

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Sharaf DG Achieves 4X Return On Ad Spends With Gupshup Conversation Cloud

Find out more
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With Gupshup Conversation Cloud, we're up and running quickly and with the help of the amazing customer success team, we've seen 7X ROI via online sales attributed to targeted WhatsApp marketing.

Find out more
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Vanessa Velloso

CRM - Reserva

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6thStreet Accelerates ROAS by 5-8X with Segment-Based Conversational Marketing

Find out more
Read More Customer Stories
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Frequently Asked Questionstickanimated tick

What can a Conversational AI Agent help with?
Will the AI Agent personalize my customer’s shopping experience?
What if AI cannot answer my customer’s question or fulfill a request?
Can I use Conversational AI Agents for both online and in-store queries and support?
Is Conversational AI well suited for retailers of all sizes?