Global - EnglishGupshup for Support Teams
Scale your support team with AI Agents on voice & messaging
Improve first time resolution and customer experience with self-serve AI Agents and an empowered support team
Offering great customer support shouldn’t come at the expense of burning out teams
Overwhelming ticket volumes
High volumes of inquiries, stretched teams and long response times, resulting in frustrated customers
After-hours support strain
Businesses and agents alike struggle with the costs and manpower required for round-the-clock, multilingual support across touchpoints
Repetitive inquiry fatigue
Support agents spend vaulable time answering routine, repetitive queries instead of focusing on complex issues
We enable businesses to improve customer experience while streamlining support team workload
Faster responses 24/7 on preferred channels
Instant support 24/7, in your customers' preferred languages and on their favorite channels
Accelerated issue resolution
No having to explain again - faster issue resolution informed by previous interactions and history
Dynamic interactions
Clear instructions and improve troubleshooting with rich media formats, including videos and images
Ready access to human assistants
Get basic queries resolved faster through AI assistants with the option to route to human assistants
Learn more about our platform capabilities:
Trusted by leading businesses to provide
inquiries
and costs
wait time
Driving meaningful customer conversations for leading consumer businesses
ApplicationsVersatile solutions for customer support and assistance across industries
Reduce call volumes with frictionless support for hotel bookings, cancellations and modifications
Reduce workload on human sales reps with automating car discovery and test drive booking
Create a fun banking experience and reduce operational costs with automated customer service
Revolutionize support with 24/7 self-serve experiences for order status, exchange and refund queries
Explore more support use cases:
Why GupshupElevate customer 
interactions with a
support ecosystem built for enterprises
Seamless handovers from AI to humans
Enable easy redirection from AI Agents to human assistants while maintaining a summary of past interactions
Multi-model and multilingual support
Provide seamless support in 100+ languages via AI Agents across voice, text, voice notes and images
Hassle-free integrations
Connect with your CRM, eCommerce platforms, logistics providers, helpdesk and more
Learn how teams achieve support excellence with conversational intelligence
As the Indian consumer base is evolving, we see an increasing number of people being tech savvy. Consumers today are far more comfortable interacting with businesses via chatbots or voicebots, as long as their needs are met in a timely manner. Gupshup Conversation Cloud has enabled us to acquire, retain, engage, and support customers through the entire booking lifecycle through innovative conversational journeys on WhatsApp.
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We strive to give our customers a cool and fun banking experience, and that begins by making it easy for them to bank. By leveraging Gupshup’s Gen AI solution for customer conversations, we have significantly improved our customer service efficiency and expect to reduce operational costs by USD 20 million over the next three years.
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Buying a car is a big decision for most families. Partnering with Gupshup has helped us create a 24*7 channel to serve customers. Given our large and ever-changing inventory, we realized the need for an AI-powered discovery bot. Our goal was to reduce the workload on human agents and provide a reliable experience to customers. Thanks to the Gen AI and Gupshup Conversation Cloud, we have reduced inquiries by 60% compared to our old school chatbot.
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Gupshup is a leading conversational AI platform for marketing, commerce, and support automation. Trusted by 50,000+ customers in 130+ countries across industries, Gupshup handles 120 Billion+ messages annually.
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