Best Practices for Bot Building

Key points from the ebook on chatbot building:

• Chalk down the objective and overall design for the chatbot
• Understand the difference between structured and unstructured conversations
• Explore the chatbot builder features
• Customize messages and use rich media
• Define the scope of the NLP capabilities of the chatbot
• Understand things to be kept in mind before API integration
• Understand the backend systems, channels, analytics and updates for the chatbot

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