NoBroker enhanced its property listing experience, achieving 20X ROI and significant cost savings

About the Brand

NoBroker.com is India’s leading prop-tech company that’s changing the way people buy, sell, and rent properties. By offering a brokerage-free platform, it connects property owners and seekers directly, cutting out the middleman and making real estate transactions both simpler and more affordable. Currently operating in six major cities and serving over 35 million customers across India, NoBroker has emerged as a game-changer in real estate with its innovative approach and sharp focus on user needs.

The Brand’s Challenge

Meeting Rising Digital Expectations in Corporate Banking

NoBroker faced significant challenges in helping property owners upload photos for their listings on the website and app. Many owners struggled with the process, leading to delays and incomplete listings. To assist them, the team initially relied on SMS and email outreach, but these channels proved ineffective -emails had an open rate of less than 3%, and SMS click-through rates were only 4–5%. As a result, a large portion of the support team’s time was spent on calls helping owners collect and upload property images manually, leading to increased operational costs and inefficiencies. The company needed a self-service platform and an automated communication solution that could simplify and streamline the photo submission process for property owners.