Customer Assistance: Smarter Support with AI Agents & Calling

Customer assistance on WhatsApp is evolving beyond basic automated replies. This webinar explores how leading brands combine AI agents, human teams, the 24-hour service conversation window, and WhatsApp calling to deliver faster, smarter, and seamless support at scale. Discover practical approaches to make WhatsApp support more responsive while maintaining the human connection customers expect.

Transforming Customer Assistance at Scale

The session features a leading MENA ecommerce brand that unified support across 25+ brands, handled more than 35,000 customer conversations in four months, and achieved 72–80% first-contact resolution at scale. If WhatsApp plays a role in your customer journey, this session offers practical insights you can apply immediately to improve customer assistance and create better support experiences.