Ecommerce Masterclass: Conquer RTO & NDR Challenges to Maximize Profitability

In this session, we explore how e-commerce brands can combine AI-driven agents with conversational workflows to significantly improve support efficiency, reduce friction and drive higher customer satisfaction — all while scaling operations without exponential headcount growth.

What you’ll learn:

• How AI agents can automate pre- and post-purchase support — e.g., order tracking, returns/exchanges, “Where’s my order?” queries
• Strategies for seamless integration of AI agents across channels (chat, voice, WhatsApp, web) and systems (CRM, order management)
• How to reduce operational cost per ticket, improve resolution speed and free human agents to handle higher-value escalations
• Real-world examples of brands transforming their support stack with conversational AI and seeing measurable impact

Ideal for: Customer-support leaders, operations heads, e-commerce managers, CX executives and digital transformation teams aiming to turn support into a scalable conversion and retention engine.