Ecommerce Masterclass: Conquer RTO & NDR Challenges to Maximize Profitability

In this session, we explore how e-commerce brands can combine AI-driven agents with conversational workflows to significantly improve support efficiency, reduce friction and drive higher customer satisfaction — all while scaling operations without exponential headcount growth. As the e-commerce ecosystem becomes more competitive and customer expectations continue to rise, brands need reliable, automated, and scalable systems that can handle high volumes of queries without compromising service quality. This masterclass is designed to help teams understand how conversational AI can solve some of the most persistent operational bottlenecks, especially around RTO and NDR, which directly affect profitability.

What you’ll learn:

• How AI agents can automate pre- and post-purchase support — e.g., order tracking, returns/exchanges, “Where’s my order?” queries. These automated flows not only reduce manual workload but also give customers instant, accurate responses that drive trust and repeat purchases.
• Strategies for seamless integration of AI agents across channels (chat, voice, WhatsApp, web) and systems (CRM, order management). This ensures a unified customer experience and reduces the friction caused by disconnected tools or limited support availability.
• How to reduce operational cost per ticket, improve resolution speed and free human agents to handle higher-value escalations — ultimately reshaping how support teams measure productivity and impact.
• Real-world examples of brands transforming their support stack with conversational AI and seeing measurable impact highlight the practical, revenue-linked outcomes of adopting AI-driven workflows.

Ideal for: Customer-support leaders, operations heads, e-commerce managers, CX executives and digital transformation teams aiming to turn support into a scalable conversion and retention engine. This session equips decision-makers with a clear understanding of how modern AI tools can streamline operations, reduce unnecessary losses from failed deliveries, and elevate the customer journey, making support a strategic growth lever rather than a cost center.